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Privacy Policy

Effective date: 2026/03/23

This Privacy Policy explains how GARRISON TECHNOLOGY (PTY) LTD (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use this website, create an account, place an order, request support, submit a warranty claim, or otherwise interact with us.

We are committed to processing personal information responsibly and in accordance with applicable South African law.

1. Who we are

This website is operated by GARRISON TECHNOLOGY (PTY) LTD.

Registration number: 2019/121980/07

VAT number: 4430 307 324

Physical address: 4 Verdi St, Office 10, S.W.5, Vanderbijlpark, 1911

Email: info@pardsa.co.za

Telephone: +27 (82) 483-0316

2. What information we collect

We may collect personal information such as:

  • name and surname
  • company name
  • billing and delivery address
  • email address
  • telephone number
  • account and login details
  • order and transaction details
  • product serial numbers and proof of purchase
  • warranty, repair, and support records
  • communications sent to us
  • dealer or trade application details
  • technical website information such as IP address, browser type, device information, and website usage data
  • marketing preferences

3. How we collect information

We may collect personal information:

  • directly from you when you place an order, complete a form, create an account, contact us, or submit a claim
  • automatically through website cookies and similar technologies
  • from service providers involved in payment, delivery, hosting, analytics, or support
  • from authorised dealers or resellers where relevant to a warranty, service, or support request

4. How we use your information

We may use your personal information to:

  • manage accounts, enquiries, quotations, and orders
  • process payments, collections, and deliveries
  • provide customer support
  • handle warranty claims, repairs, and service requests
  • verify transactions and help prevent fraud
  • maintain internal business records
  • improve our website, services, and customer experience
  • comply with legal and regulatory obligations
  • send marketing communications where lawful

5. Orders, warranty, and support

As the authorised PARD distributor in South Africa, we may process personal information in connection with product support, warranty claims, fault assessments, repair coordination, service history, and proof of purchase.

This information is used to verify product eligibility, assess support requests, coordinate repairs or replacements, and communicate with you about the status of your case.

6. Marketing communications

We may send you marketing or promotional communications where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us directly.

Service-related communications, including order updates, quotations, warranty updates, repair notifications, and account-related messages, are not considered marketing and may still be sent where necessary.

7. Cookies and website usage

Our website may use cookies and similar technologies to improve functionality, remember preferences, support account login, understand traffic and usage patterns, and improve performance.

You can usually manage cookies through your browser settings, but some website features may not function correctly if cookies are disabled.

8. Sharing of personal information

We may share personal information where reasonably necessary with:

  • payment gateways and financial service providers
  • couriers, freight, and logistics providers
  • website hosting, cloud, and IT service providers
  • customer support and communications platforms
  • authorised service centres, repair technicians, or technical support providers
  • manufacturers or brand principals where necessary for warranty or technical support
  • professional advisers, insurers, regulators, or authorities where required by law

We do not sell your personal information.

9. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While no system is completely secure, we take reasonable measures appropriate to the nature of the information we process.

10. Retention of information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including for transactions, warranty and repair records, legal compliance, dispute resolution, and legitimate business recordkeeping.

When information is no longer required, we may delete, destroy, or de-identify it, subject to applicable legal and operational requirements.

11. Your rights

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate or incomplete information
  • object to certain processing where lawful
  • withdraw consent where processing is based on consent
  • opt out of direct marketing
  • lodge a complaint with the relevant authority

12. Information Officer

We will maintain an Information Officer in accordance with applicable law.

Information Officer: [Insert name]

Email: [Insert]

Telephone: [Insert]

13. Third-party services

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of those third parties, and you should review their policies separately.

14. Changes to this policy

We may update this Privacy Policy from time to time by publishing the revised version on this website.

Any changes will apply from the date the updated version is published.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

GARRISON TECHNOLOGY (PTY) LTD

Physical address: 4 Verdi St, Office 10, S.W.5, Vanderbijlpark, 1911

Email: info@pardsa.co.za

Telephone: +27 (82) 483-0316